Momentum Safety Response Center
Fleet Suspended Investigation Underway Updated Oct 28, 10:20 AM ET
October 26, 2026 · Three crashes

We are sorry.

Three Momentum semi-autonomous trucks crashed. Our driver Ashley Williams lost her life. Children and families were badly hurt. These were our trucks, and that makes it our responsibility.

Video statement · 2:24

“These were our trucks, and that makes it our responsibility. When we know, you will know.”

Sam BennetChief Executive Officer, Momentum
Read the full transcript

I'm Sam Bennet, CEO of Momentum.

Yesterday, three of our semi-autonomous trucks crashed: in San Antonio, in Pittsburgh, and here in Columbus.

Ashley Williams, one of our drivers, lost her life. She did everything right. Children on a school bus in Pittsburgh were badly hurt, and so were drivers on a Columbus freeway.

To Ashley's family, to those children and their parents, and to everyone hurt: I am so sorry. These were our trucks, and that makes it our responsibility.

I want to give you an update on where things stand.

First, our trucks. If you share the highway with us, know this: every autonomous Momentum truck is off the road today. They will not come back until we have found and fixed the cause, tested every vehicle, and had independent experts confirm they are safe. When they do return, it will be slowly, with a trained driver in every truck.

Second, the investigation. Globex, our technology division, and Mandiant, an independent cybersecurity firm, are investigating all three crashes. Early findings point to a software malfunction, and we are having that independently confirmed. We are cooperating fully with the NTSB, NHTSA, and the FBI. When we know, you will know.

Third, the people affected. We are paying all medical, funeral, and family costs. Every family has a Momentum contact they can call, and counseling is available to the families, the students, and our own employees.

Many businesses and families count on Momentum deliveries every day, including for medicine. Our traditional, human-driven trucks are being safety-checked now so we can keep critical deliveries moving, starting with medical shipments.

To the Momentum team, and especially our drivers: you are not alone in this, and we will get through it together.

Safety is the first thing Momentum stands for, and yesterday we failed it. We will earn your trust back through what we do, and I will keep you updated.

Thank you.

Status

Where things stand

Nothing here is called confirmed until independent experts verify it.

Autonomous fleet
Suspended

Off the road nationwide.

Human-driven trucks
Returning

Route by route, after inspection and clearance.

Investigation
Underway

Mandiant verifying, with the NTSB, NHTSA, and FBI.

Medical shipments
First

Priority on every available truck.

Before any autonomous truck returns

0 of 7 met · 5 in progress
  1. Root cause found and fixedIn progress
  2. Every truck safety-testedIn progress
  3. Findings verified by MandiantIn progress
  4. Safety warnings escalated immediatelyIn progress
  5. Driver training updatedIn progress
  6. Written sign-off: Globex, Ops, Mandiant, CEONot yet
  7. Small pilot, trained driver in every truckNot yet
In memory

Ashley Williams

A Momentum driver who followed every safety protocol and did everything right. She will always be part of our family.

Memorial serviceFri, Oct 30 · 2:00 PM

Momentum HQ, Etna, Ohio. Livestreamed for every driver and employee.

Moment of silenceEvery facility

Observed at all Momentum locations during the service.

Memorial fundFor her family

Momentum gave first and matches every employee gift.

Accountability

Every action, in order

Times are Eastern. Updated as we act.

Mon Oct 26

  1. Three crashes; all operations suspended
  2. Personal letters to every affected family

Tue Oct 27

  1. Public apology, full responsibility
  2. Mandiant hired; all data preserved
  3. Free counseling for employees
  4. Strict restart requirements adopted
  5. Partner, shareholder, and Congress letters
  6. Bills paid directly for families
  7. CEO video statement
  8. Truck-by-truck clearance protocol
  9. 30-day recovery budget set aside
  10. Anonymous driver safety hotline
  11. Memorial and fund for Ashley announced

Wed Oct 28

  1. Safety Response Center launched
  2. Day 2 public update
Get help

A real person, 24/7

You will not have to chase us. You will never get a bill.

Families & injured

Everyone who was hurt

  • Medical and funeral costs paid directly
  • One dedicated contact, day or night
  • Hear findings before the public
1-800-555-014224/7
Pittsburgh

Students, parents & school

  • Counselors at the school
  • Safe alternative transportation
  • Hospital, meals, and travel help
1-800-555-014324/7
Drivers & employees

Report anything unusual

  • Anonymous, no retaliation
  • Grief counseling for everyone
  • Job news from us first, never the news
1-800-555-0199Anonymous
Customers & partners

Keeping deliveries moving

  • Medical shipments first
  • Named lead and daily updates
  • Rerouting costs are on us
1-800-555-016024/7

Media: Casey Reicin, CMO · 1-800-555-0177

Questions

Straight answers

Is it safe to share the road with Momentum trucks?

No autonomous Momentum truck is operating anywhere. Human-driven trucks return only after each passes inspection and Globex clearance.

What caused the crashes?

Early findings point to a software malfunction. We will not call that final until Mandiant verifies it, including whether there was any outside interference.

When will autonomous trucks come back?

Not until all seven requirements above are met. Then slowly, in a small pilot, with a trained driver in every truck.

Who pays for medical bills?

Momentum, directly. No family will receive a bill or wait for reimbursement.

How can I honor Ashley?

Join the memorial on Friday, October 30 at 2:00 PM ET, in Etna or by livestream, or give to the Ashley Williams Memorial Fund.